Product (s) can be exchanged by sending an email to (include an email address) regarding the issue with the product. You can return the product at the VLC Front Desk within 7 days from the date of purchase. Meanwhile, we’ll send you a replacement. Contact our team by emailing them at the given email address in the order confirmation email within 2-3 days of purchase. After our team reviews the product, you will be offered an exchange with the same price value product. 

Please note that the product must be unused with the price label attached along with the purchase invoice. Items bought on sale cannot be exchanged. Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange any product(s), if the product(s) received has any kind of manufacturing defect.


We have a ‘No Refund’ policy. Please allow two weeks for the processing of returns.

Order Cancellation

You may cancel your order any time before the order is processed. Once a product is shipped, the ‘Return and Exchange Policy’ will apply. TheSnapStuff may cancel orders for any reason. Common reasons may include: The item is out of stock or pricing errors.

Need help?

Contact at Particular store email address for questions related to refunds and returns.